Job description:
Key responsibilities:
·Manage a mixed base of clients providing various levels of service. 
     - Introduce the Sizmek platform to new clients through training sessions designed to educate the user on Sizmek products, features and best practices. 
     - Monitor the set-up and implementation of campaigns for clients who use the Sizmek platform and provide daily phone and email support on technical and non-technical issues. 
     - Execute Sizmek processes properly to ensure successful campaign launches. 
     - Conduct new and existing client refresher courses to continue the user education process. 
Job requirements:
·Maintain strong communication with clients and internal team members to keep everyone informed of campaign status, scope or timeline changes and manage client expectations. 
·Maintain, expand and strengthen client relationships and be recognized as a valued extended member of their team in digital planning. 
·Maintain good relationship with other internal departments, provide weekly status updates on accounts and notify the sales team when there are additional business opportunities. 
·Properly monitor campaign performance against client’s objectives, making optimization recommendations as necessary.